A COUPLE’s first dream house turned into a nightmare after discovering it was built with a giant hole in the roof.
Stewart and Atenea Bottomley were stunned when water started seeping into their three-story home – and now they’ve been hit with an £ 8,000 bill to fix the issue.
The couple bought the property in Bannerbrook Park, Coventry, in 2019, but quickly began to notice liquid seeping through the walls in one of their bedrooms.
Roofers were called in to inspect the problem – and Stewart and Atenea thought it could cost “at worst a few thousand dollars” to fix.
But the married couple were horrified when contractors claimed the problem was with the property’s initial construction – 13 years ago.
They were told that the roof had “never been installed properly and was probably leaking from day one”.
The masonry was completed much too high, leaving a metal joist support penetrating the felt of the roof from which water was draining, which in turn created a hole, they said.
Repair work began in February 2021 and cost the couple £ 7,812.
Stewart, 42, told CoventryLive: “At worst we thought it would cost a few thousand dollars, but when we got quotes it just got more and more.
“The roofers told us the house was never built correctly and it wasn’t just a wear and tear, it was the fact that it was poorly made.”
He reached out to Persimmon home builders calling for “fair compensation” after learning the problem had originated long before they moved in.
But Persimmon had none and refused to help, Steward said.
He added: “We thought we might have a chance to get some help as it was just outside of the 10 year warranty, but Persimmon just doesn’t seem to want to know.
“We assumed we had to shell out something, but when it came out it was because of poor manufacturing that we shouldn’t have to.
“We got nothing from them at all. No excuses.”
This is our first home together so we were so excited and then we have all these issues.
Wife Atenea, 36, added: “It started with the humidity at first, but when the rain came it got really bad.
“This is our first home together, so we were so excited and then we have all these issues.
“The money we spent on it was our savings. We had it set aside for any problem in the house, like a broken boiler or something like that, but when it wasn’t our fault, it’s a little unfair.
“We just want them to give us fair compensation for what we paid.”
A spokesperson for Persimmon said: “This house is over 13 years old and not owned by the original customer as it was sold around that time.
“The current owner asked us to pay for a contractor who had already completed the work, without asking us to inspect the house first.
“Plus, given the age of the house, it also exceeds the industry’s standard 10-year warranty. We are therefore not in a position to support this assertion.